Privacy policy.

What we collect

When you use our quote form, we collect your name, email address, phone number and company if you give them, your project type and your message. When you call, text or email us, we keep those conversations so we can serve you.

Bookings made at order.elucidateestates.com run on a third-party scheduling platform, and that platform’s privacy policy also applies to the information you enter there.

How we use it

• To answer your questions and send quotes
• To schedule, carry out and deliver your shoot
• To send invoices and keep business records

We don’t sell your personal information, and we don’t use it for anything unrelated to working with you.

Who we share it with

We share information only with the service providers that help us run the business, such as our website host (Cloudflare), our analytics provider (Google Analytics), our form processor (Formspree), our email provider, our scheduling and delivery platforms, our payment processors (including Titus for Pay at Close orders), the MLS, and editors working for us, and only as far as they need it to provide their service. We may also disclose information when the law requires it.

Analytics and cookies

We use two analytics tools to understand how visitors find and use this website, so we can improve it:

• Google Analytics, loaded through Cloudflare. It records the pages you view, how you arrived (for example, a search engine or a link), your approximate location (city level), your device and browser type, and whether you click to book, call, email us or send the quote form. It doesn’t receive what you type into the form. It uses first-party cookies to tell new visitors from returning ones. We keep this data for 14 months.
• Cloudflare Web Analytics, which counts page views and loading speed without using cookies.

We don’t use Google’s advertising features, sell this data or use it to show you ads. To opt out of Google Analytics, you can block cookies in your browser or install Google’s opt-out browser add-on.

Fonts

This website loads fonts from Google Fonts, which means Google receives your device’s IP address when the page loads.

Photos of homes

Our photos show the inside and outside of properties. We ask owners to put away personal items before a shoot, and we’ll edit out personal information, such as names on mail or photos of people, if you ask us.

How long we keep it

We keep inquiries and project records for as long as we need them to serve you and to meet our tax and legal obligations.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you by emailing us. We’ll respond within a reasonable time. Some records, such as invoices and payment records, must be kept to meet legal retention requirements.

Children

Our services are for adults and businesses. We don’t knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Elucidate LLC, doing business as Elucidate Estates, San Antonio, Texas.

Questions? Call 210-941-4148 or email jared@elucidateestates.com.